Help us change the way the world looks at senior living.
With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first — our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect — it reshapes perceptions and redefines communities.
Interested? We are looking for an experienced Senior Account Manager to join our team.
The Senior Account Manager will be responsible for independently overseeing a portfolio of client accounts and maintaining strong relationships with them. This position requires excellent communication, organizational and problem-solving skills to ensure timely and successful delivery of projects.
ESSENTIAL RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Independently oversee a portfolio of client accounts and serve as their primary point of contact
- Collaborate with the creative team, marketing department, digital team and media planning to ensure clients' needs and expectations are met
- Develop and maintain strong relationships with clients to increase retention and satisfaction
- Participate in brainstorming and creative sessions to develop new and effective marketing strategies
- Monitor campaign performance metrics to identify potential areas for improvement
- Oversee project timelines and manage budgets to ensure successful and efficient execution of campaigns
- Conduct regular meetings with clients to provide updates on project status and gather feedback
REQUIREMENTS
- 8+ years of experience in account management in a marketing or advertising agency
- Bachelor's degree in marketing, business administration or related field
- Experience in senior living marketing is a plus
- Proven success managing multiple client accounts simultaneously
- Expert in managing a multi-disciplined team
- Excellent communication and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced and highly collaborative environment
- Proficient in a Mac-based environment, Google Suite, Zoom
- Expertise in project management software and tools (Function Point, Basecamp, Asana, Monday, etc.)
- Valid driver's license and reliable transportation for occasional client visits
BENEFITS
FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:
- Medical, dental and vision insurance
- Employee assistance program (EAP)
- PTO and sick leave, in addition to 8 paid Agency holidays
- 401(k) retirement plan, with company contributions
- Profit sharing plan
- Pet Insurance
- Short-term and long-term disability insurance
- Life insurance
FIVE19 fosters a culture of work-life balance, inclusion and diversity.
DESCRIPTION
FIVE19 is seeking an experienced and talented Art Director to join our growing team. As an Art Director, you will be responsible for leading and executing the artistic direction of marketing and advertising campaigns. Working closely with our creative team, you will use your exceptional visual and conceptual skills to develop and execute creative solutions that meet our clients' needs. This is a dynamic role that requires a proactive and creative individual who can effectively manage multiple projects at once, communicate ideas clearly, and work collaboratively to achieve team goals. Please submit a link to samples of your best work. No phone calls please. FIVE19 is based in Richmond, VA and candidates must be willing to work on-site in our office located in The Fan. Free private lot parking is available.
RESPONSIBILITIES
- Generate unique concepts and designs that promote each client’s brand position and identity with a focus on how they align with the client’s strategic goals, with minimal supervisor
- Work with leadership, operations and the creative team to evolve creative processes, manage design systems productivity, and culture while maintaining consistency and a high level of execution
- Oversee multiple projects, maintaining a high level of accuracy, quality, and impact
- Work closely with clients to understand their vision and ensure its successful translation by the design team
- Leverage a strong, strategic point of view to provide clear direction and promote conceptual thinking
- Lead effective client presentations that create excitement and demonstrate how the creative delivers on the strategy.
- Solid understanding and demonstration of user-centered design principles
- Lead and collaborate in teams composed of designers, developers, copywriters and other creative partners such as photographers and video production teams
- Provide creative feedback and critique as part of team and client reviews
- Partner with the account team to develop innovative solutions to our clients’ needs
- Meet all scheduled deadlines
- Stay up-to-date with industry trends and creative technologies
REQUIREMENTS
- Bachelor's degree in graphic design, advertising, or a related field
- At least 5 years of experience in art direction or a similar role in an agency/firm
- Strong portfolio that includes direct mail, light campaign designs or concepts, brochure, social media posts, website design
- Front end web design principals are required, HTML skills are a plus
- An uncanny ability to translate business goals into compelling designs
- Creative problem-solving and presentation skills
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a dynamic and fast-paced environment
- Experience sharing strategy, principles, and best practices behind design choices
- Highly proficient in Adobe Creative Cloud, Figma, Microsoft Suite, Miro and other design/video/collaboration tools
- Exceptionally organized, with a keen eye for detail
- Experience working with and enforcing brand standards
- Experience managing creative projects with clients and/or stakeholders
BENEFITS
FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:
- Medical, dental and vision insurance
- Employee assistance program (EAP)
- PTO and sick leave, in addition to 8 paid Agency holidays
- 401(k) retirement plan, pre-tax and Roth, with company contributions
- Profit sharing plan
- Pet Insurance
- Short-term and long-term disability insurance
- Life insurance
FIVE19 fosters a culture of work-life balance, inclusion and diversity.
