Help us change the way the world looks at senior living.
With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first — our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect — it reshapes perceptions and redefines communities.
Interested? We are looking for an experienced Senior Account Manager to join our team.
The Senior Account Manager will be responsible for independently overseeing a portfolio of client accounts and maintaining strong relationships with them. This position requires excellent communication, organizational and problem-solving skills to ensure timely and successful delivery of projects.
ESSENTIAL RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Independently oversee a portfolio of client accounts and serve as their primary point of contact
- Collaborate with the creative team, marketing department, digital team and media planning to ensure clients' needs and expectations are met
- Develop and maintain strong relationships with clients to increase retention and satisfaction
- Participate in brainstorming and creative sessions to develop new and effective marketing strategies
- Monitor campaign performance metrics to identify potential areas for improvement
- Oversee project timelines and manage budgets to ensure successful and efficient execution of campaigns
- Conduct regular meetings with clients to provide updates on project status and gather feedback
REQUIREMENTS
- 8+ years of experience in account management in a marketing or advertising agency
- Bachelor's degree in marketing, business administration or related field
- Experience in senior living marketing is a plus
- Proven success managing multiple client accounts simultaneously
- Expert in managing a multi-disciplined team
- Excellent communication and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced and highly collaborative environment
- Proficient in a Mac-based environment, Google Suite, Zoom
- Expertise in project management software and tools (Function Point, Basecamp, Asana, Monday, etc.)
- Valid driver's license and reliable transportation for occasional client visits
BENEFITS
FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:
- Medical, dental and vision insurance
- Employee assistance program (EAP)
- PTO and sick leave, in addition to 8 paid Agency holidays
- 401(k) retirement plan, with company contributions
- Profit sharing plan
- Pet Insurance
- Short-term and long-term disability insurance
- Life insurance
FIVE19 fosters a culture of work-life balance, inclusion and diversity.
With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first — our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect — it reshapes perceptions and redefines communities.
Interested? We are seeking an experienced Project Success Manager to join our team.
The Project Success Manager is a liaison between internal departments to coordinate efficient, accurate and timely support for marketing jobs and deliverables. The successful candidate will thrive in a high-energy, fast-paced environment, possess exceptional organizational and communication skills, have a positive and proactive attitude and demonstrate a sincere interest in the clients’ business success.
Essential Responsibilities
The essential functions include, but are not limited to the following:
- Partner with the Account Manager in communicating with internal departments to ensure timely, efficient, and accurate execution of marketing deliverables.
- Coordinate internal and external meetings, including preparing agendas, taking meeting notes, and tracking action items.
- Open jobs, develop and manage project schedules and workflows, ensuring that all tasks move seamlessly through the agency from concept to completion.
- Draft, maintain, and distribute key project documents, including Project Request Forms (PRFs), Job Briefs, timelines, and client updates.
- Create, maintain and monitor call tracking numbers.
- Under the guidance of an Account Manager, communicate proactively with clients about project timelines, content, deliverables, and statuses.
- Use project management software (such as Function Point) to track work progress, facilitate team collaboration, and monitor deadlines.
- Collaborate closely with creative and strategy teams to keep projects aligned with client objectives and schedules.
- Support the Account Manager in monitoring retainer and scope hour balances.
- Support the Account Manager and Art Director in fact checking work before it goes to the client.
- Anticipate potential roadblocks and provide thoughtful, proactive solutions to keep projects moving forward.
Requirements
- Bachelor's degree in marketing, advertising, business administration or related field
- 4-6 years of experience in project management within an advertising agency, across all mediums
- Senior living experience is a plus
- Proven track record of successfully managing multiple advertising projects simultaneously
- Expert organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Proficiency in project management software and tools (Function Point, Basecamp, Asana, Monday, etc.)
- Proficiency in a Mac-based environment, Google Suite and Zoom platforms
- Creative problem-solver who takes initiative and makes sound, timely decisions
- Attention to detail and commitment to quality
- Collaborative, positive and team-oriented mindset
Note: This position is based in Richmond, VA and candidates must be willing to work on-site in our office located in The Fan. Free private lot parking is available.
Benefits
FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:
- Medical, dental and vision insurance
- Employee assistance program (EAP)
- PTO and sick leave, in addition to 8 paid Agency holidays
- 401(k) retirement plan, with company contributions
- Profit sharing plan
- Pet Insurance
- Short-term and long-term disability insurance
- Life insurance
FIVE19 fosters a culture of work-life balance, inclusion and diversity.
With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first — our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect — it reshapes perceptions and redefines communities.
Interested? We are looking for a passionate and creative individual to join FIVE19!
The Graphic Designer will be responsible for using a variety of tools to design and execute great work to meet specific client needs.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- With minimal supervision create impactful designs, concepts and layouts based on knowledge of best practices of layout and esthetic design concepts.
- Collaborate closely with others to get feedback to improve and evolve work.
- Determine size and arrangement of design materials.
- Provide timely, original creative content leveraging best practices in graphic design.
- Create visual representations that translate technical information and concepts that communicate ideas that inspire, inform and captivate customers.
- Use a moderate level of independent judgment and artistic creativity to move designs from concept development to final design and hard copy delivery.
- Execute superb team collaboration, workflow initiations and adherence to office and design policies and procedures.
- Proficient in front end web design.
- Perform necessary production work.
- Build assets and post on all social media outlets.
- Research new software and design concepts
- Stay abreast of technological advances in the industry in order to remain competitive.
- Meet all scheduled deadlines.
Requirements
- Bachelor’s degree in graphic design, art or other related discipline.
- 3-5 years of experience in graphic design.
- Experience with Adobe Creative Suite.
- Mac proficiency in Photoshop, Illustrator and InDesign.
- Excellent understanding of typography and solid foundation of design principles.
- Front end web design principals are required, HTML skills are not required but an understanding of code is a plus.
- Attention to detail and strong multi-tasking skills.
- Excellent oral and written communication skills.
- Team-oriented, enthusiastic and agile.
Note: This position is based in Richmond, VA and candidates must be willing to work on-site in our office located in The Fan. Free private lot parking is available.
Benefits
FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:
- Medical, dental and vision insurance
- Employee assistance program (EAP)
- PTO and sick leave, in addition to 8 paid Agency holidays
- 401(k) retirement plan, with company contributions
- Profit sharing plan
- Pet Insurance
- Short-term and long-term disability insurance
- Life insurance
FIVE19 fosters a culture of work-life balance, inclusion and diversity.
Interested?
Click the link below to apply.
