Help us change the way the world looks at senior living.
FIVE19 is a full-service advertising and marketing agency based in Richmond, Virginia, that specializes in senior living retirement communities. We focus on putting people first - whether that’s our clients, the communities those clients serve, or our internal team. With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other. At FIVE19, we lead the way in transforming senior living marketing by putting people first - our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect - it reshapes perceptions and redefines communities
A little bit about the role!
We’re looking for an experienced Senior Account Manager to join our team. This hands-on, client-facing role is ideal for someone who thrives on independently leading accounts, building trusted relationships, and ensuring work is executed flawlessly while collaborating with a small, nimble team.
The Senior Account Manager will be responsible for independently managing a portfolio of client accounts, ensuring account health, client satisfaction, and ongoing growth. Responsibilities include:
- Serve as the primary point of contact for assigned client accounts, maintaining strong relationships and acting as a trusted marketing partner.
- Collaborate with project managers, creative teams, and internal specialists to deliver campaigns and programs on time and on budget.
- Guide colleagues account strategy while remaining hands-on with account execution.
- Conduct regular client meetings, manage expectations, and handle sensitive conversations with confidence.
- Oversee timelines, budgets, and project workflows to ensure smooth and successful delivery.
- Monitor account performance, identify opportunities for improvement, and implement solutions to enhance results.
- Relieve directors from day-to-day account responsibilities.
- Contribute ideas, insights, and creativity to elevate the work and to strengthen client partnerships.
We are excited about you because you…
- 8+ years of experience in agency account management, ideally with senior living expertise, specifically in continuing care retirement communities.
- Bachelor’s degree in marketing, business, communications, or a related field (or equivalent experience).
- Proven ability to independently manage multiple accounts and run the day-to-day without heavy oversight.
- A relationship-first mindset and confidence in leading client conversations and problem-solving independently.
- Strong communication, organizational, and analytical skills.
- Ability to thrive in a growth environment while staying flexible, autonomous, and collaborative.
Reasons it pays to work at FIVE19 (in addition to the pay itself)...
- Medical, dental and vision insurance
- Employee assistance program (EAP)
- PTO and sick leave, in addition to 8 paid Agency holidays
- 401(k) retirement plan, with company contributions
- Profit sharing plan
- Short-term and long-term disability insurance
- Life insurance
Sandbox and FIVE19 are Equal Opportunity Employers committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
FIVE19 is seeking an experienced and talented Art Director to join our growing team. As an Art Director, you will be responsible for leading and executing the artistic direction of marketing and advertising campaigns. Working closely with our creative team, you will use your exceptional visual and conceptual skills to develop and execute creative solutions that meet our clients' needs. This is a dynamic role that requires a proactive and creative individual who can effectively manage multiple projects at once, communicate ideas clearly, and work collaboratively to achieve team goals. Please submit a link to samples of your best work. No phone calls please. FIVE19 is based in Richmond, VA and candidates must be willing to work on-site in our office located in The Fan. Free private lot parking is available.
Responsibilities...
- Generate unique concepts and designs that promote each client’s brand position and identity with a focus on how they align with the client’s strategic goals, with minimal supervisor
- Work with leadership, operations and the creative team to evolve creative processes, manage design systems productivity, and culture while maintaining consistency and a high level of execution
- Oversee multiple projects, maintaining a high level of accuracy, quality, and impact
- Work closely with clients to understand their vision and ensure its successful translation by the design team
- Leverage a strong, strategic point of view to provide clear direction and promote conceptual thinking
- Lead effective client presentations that create excitement and demonstrate how the creative delivers on the strategy.
- Solid understanding and demonstration of user-centered design principles
- Lead and collaborate in teams composed of designers, developers, copywriters and other creative partners such as photographers and video production teams
- Provide creative feedback and critique as part of team and client reviews
- Partner with the account team to develop innovative solutions to our clients’ needs
- Meet all scheduled deadlines
- Stay up-to-date with industry trends and creative technologies
Requirements...
- Bachelor's degree in graphic design, advertising, or a related field
- At least 5 years of experience in art direction or a similar role in an agency/firm
- Strong portfolio that includes direct mail, light campaign designs or concepts, brochure, social media posts, website design
- Front end web design principals are required, HTML skills are a plus
- An uncanny ability to translate business goals into compelling designs
- Creative problem-solving and presentation skills
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a dynamic and fast-paced environment
- Experience sharing strategy, principles, and best practices behind design choices
- Highly proficient in Adobe Creative Cloud, Figma, Microsoft Suite, Miro and other design/video/collaboration tools
- Exceptionally organized, with a keen eye for detail
- Experience working with and enforcing brand standards
- Experience managing creative projects with clients and/or stakeholders
Benefits...
FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:
- Medical, dental and vision insurance
- Employee assistance program (EAP)
- PTO and sick leave, in addition to 8 paid Agency holidays
- 401(k) retirement plan, pre-tax and Roth, with company contributions
- Profit sharing plan
- Pet Insurance
- Short-term and long-term disability insurance
- Life insurance
FIVE19 fosters a culture of work-life balance, inclusion and diversity.
